Member Billing Support Center

Thank you for visiting our member support page for billing!  Supporting our members is a privilege, one that we take very seriously.

 

If you don’t see your topic listed below, please see Quick Help Links at the bottom of this page for contact options.  We look forward to connecting with you!

 

Please visit our Member Support Page for answers to questions specific to line items on an invoice.

6.4.24 – SPINS acquires The Data Council, creating a smarter content
management platform for the natural product industry.

Please click HERE for the press release.

We understand you will have questions.  Please know our teams are working tirelessly to be better together and we will be updating our valued members as updates occur. 

Please review FAQ below “What are my payment options?” for current updates.

Please check back often on this page or our Member Support page for updates.  Thank you!

The Data Council launched our new RIVIR platform and was acquired by SPINS at roughly the same time, things have become a little confusing to some of our members.  We wanted to take a minute to try to clear things up a little.

We are IX-ONE!  IX-ONE is our innovative industry-wide product image and content solution.  While IX-ONE is an amazing tool, it isn’t a company, it’s a solution, a brand.  If you accessed your IX-ONE product images and content via the internet, the platform you used was called EXCHANGE.

In 2024, we developed a new platform called RIVIR.  RIVIR will replace EXCHANGE and deliver an upgraded user experience.  But despite RIVIR becoming the successor to EXCHANGE, we’re still the same industry-wide product image and content solution, IX-ONE!

As mentioned, IX-ONE isn’t a company, it’s a solution, a brand.  Our company’s name is The Data Council.  You might see it on an invoice, on our website, or in a contract.  But it’s just that – our company name.

And SPINS?  SPINS acquired The Data Council in May of 2024. So, in short: SPINS owns The Data Council.  IX-ONE is The Data Council’s product image and data solution.  The platform used to access IX-ONE over the Web was EXCHANGE but is transitioning to RIVIR.

Hopefully this clears things up a little.

CLICK HERE for full list of payment options and instructions.

QUICK LINK: Click HERE to pay by credit card.

Bill.com

Look up our Payment Network ID on Bill.com and connect there.

PAYMENT NETWORK ID

0196042499150132

Click HERE to view a sample invoice.

Please note that although items may be sent in the same shipment, they could appear on multiple invoices over 2-3 billing cycles.

Product being sent in for imaging and data attribution is a capture.  If updates are required, it will be recaptured. Either process requires submission of a Product Upload Form from your Company to initiate this process.

 

Once an item is initially captured, an annual ongoing renewal fee is incurred to maintain that capture in SPINS/RIVIR content management system for visibility to Members.  

Please click HERE for more information on the capture process.

Happy to help! Click HERE to download a current W-9.

To update Purchase Order or any company/contact updates, please click HERE to submit to avoid your portfolio becoming at risk of inactivation.

If you are a member and would like to discontinue an item please CLICK HERE and follow the steps in the document.

Great question! Even though The Data Council has joined the SPINS family, we’re still in the process of fully integrating. For the time being, we’re continuing to operate separately, and your membership remains important. We’ll keep you in the loop with any updates or changes along the way!

It’s likely that we’ll offer this integration in the future, but we’re still working out the details. We’ll keep you updated as we finalize the plans!

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