If I have self published a product in RIVIR but need to submit for professional capture services to receive IX-ONE certification, what happens to the already ACTIVE content?
The data and imagery certified during the professional capture service would overwrite anything self published if certification is required against that image or content field. The “self captured” item will remain available through version history of that associated UPC.
An item is discontinued and I have updated the status, why do I still see it in RIVIR?
Discontinued is a product status. The content does not get purged from the system. NOTE: Only the Product Administrator role permission within Company Profile has visibility to the “DISCO” items.
How do I check the status of the items that I sent for capture/recapture?
The complete capture process spans 2 to 4 weeks from receipt of live products. If it has been longer than 4 weeks since your tracked item was received by the studio, please consider the following before submitting an inquiry to our team. 1) Products without UPC barcodes or incorrect barcodes on the package, as well […]
How can I make my item Private?
An item can be made private under the “Product Edit” screen of a product. By doing so, you will remove all visibilty to this product from all trading partners. If you wish to have only desired trading partners have access to your product images/data, there is a visibilty option for “Only if Shared”.
How can I add other users?
If you have Adminstrator permissions for your company, you are welcome to add additional users. Detailed instructions can be found in our Help Center under the article for “Company Contacts”. A Quick Reference Guide is also available upon request.
I see an old version of my item in RIVIR, what do I do?
Items sync from the IX-ONE Exchange to RIVIR overnight once it has been recaptured, however, in the event that it was updated prior to the sync going live, please let our support team know and we can freshly import your items to make sure they are up to date.
How do I mark items as Discontinued? Does it show in both systems? Will I be billed for items that are not marked as Discontinued in RIVIR at renewal time?
Items being removed from circulation can be set as “Discontinued” status in the “Edit Product” function of a product. Currently, the process of discontinuing an item does not update between our systems, but that enhancement to our process is in development and will be coming soon.
Why am I getting an IX-ONE Certification warning when I try to change the loaded images to my images?
The IX-ONE Certification for an item is validating that a complete set of GS1-compliant images and data capture have been completed through our professional content capture services. Removing data or images provided through this process will cause your item to no longer be certified. You may add any additional images or data you wish on […]
Can I add my own images to RIVIR? Will Whole Foods/Sprouts.KeHE etc be able to get these images?
While you may add images to any product in your portfolio, and if the item is IX-ONE certified, the images will be available to these partners, they may not ingest them if not named correctly per the GS1 standards or may choose not to use them.
Can I add my own items to RIVIR? Will Whole Foods/Sprouts.KeHE etc be able to get these items?
You are absolutely welcome to set up your own items within RIVIR, however, many of our partners will only accept data and images from products that have been captured through our professional content capture services and carry the IX-ONE Certification. These trading partners only consume data bearing our certificate.