The complete capture process spans 2 to 4 weeks from receipt of live products. If it has been longer than 4 weeks since your tracked item was received by the studio, please consider the following before submitting an inquiry to our team. 1) Products without UPC barcodes or incorrect barcodes on the package, as well as mock-up or empty packaging will not be processed. 2) Products that arrived damaged will not be processed. Either of these scenarios will require reshipment.
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